Contact Cassiel Pet
Contact Cassiel Pet support via email at support@cassielpet.com or WhatsApp +1 (208) 502-0067. U.S. fulfillment and customer-service address in Commerce, CA. Fast, friendly response within 24–48 hours.
A global brand should still be easy to reach.
Based on Cassiel Pet first-party customer records consolidated through August 2026, the brand serves more than 3 million customers across direct, marketplace and social-commerce channels. This page connects that scale with real support routes for orders, product questions, authenticity, shipping, returns, privacy and commercial partnerships.
We're Here When You Need Us
At Cassiel Pet, we believe that great pet care doesn't stop at the product. It extends to every interaction you have with us — before, during, and after your purchase.
We are not a faceless corporation. We are a team of pet parents who built this brand from scratch because we wanted better for our animals. When you reach out, you're talking to people who understand exactly what it feels like to worry about your pet's health — and who are genuinely committed to helping.
We respond. We follow through. We make it right.
Get In Touch
| Channel | Details | Response Time |
|---|---|---|
| support@cassielpet.com | Within 24–48 hours | |
| WhatsApp / Phone | +1 (208) 502 0067 | Fastest response |
| 🏢 Mailing Address | 6015 Randolph St, Unit B, Commerce, CA 90040 | — |
For the fastest response, WhatsApp is recommended. For detailed inquiries, returns, or order issues, email allows you to attach photos and order documentation.
🕐 Support Hours
Our customer support team is available:
Monday–Friday, 9:00 AM–6:00 PM Pacific Time. Messages received outside current support hours are reviewed on the next business day.
We aim to respond to all inquiries within 24–48 hours during business days. WhatsApp messages are typically answered faster during business hours.
📋 What to Include When You Contact Us
To help us resolve your inquiry as quickly as possible, please provide the following when reaching out:
For order issues, returns, or refunds:
- Order number
- Purchase date and platform (cassielpet.com or authorized dealer)
- Description of the issue
- Photos if the item is damaged or incorrect
For product questions:
- Product name
- Your pet's species, breed, age, and weight (if relevant)
- Specific question or concern
For general inquiries: Just reach out — we're happy to help.
Returns & Refunds
We offer a 30-day 100% satisfaction guarantee on all Cassiel Pet products. If you're not satisfied with your purchase, we'll make it right.
For return and refund requests, please visit our Refund & Return Policy page for full details, then contact us to initiate the process. Please do not send items back without contacting us first — unauthorized returns cannot be processed.
Order Tracking & Shipping Support
Once your order ships, you'll receive a tracking number via email. If you have questions about your shipment, delivery timeline, or a missing package, please contact us with your order number and we'll look into it immediately.
Note: Some orders ship from multiple warehouses and may arrive in separate packages with different tracking numbers.
Where to Buy Cassiel Pet
Cassiel Pet products are available through the following authorized channels:
| Platform | Region |
|---|---|
| 🌐 cassielpet.com | Global |
| 🇺🇸 Amazon | United States & Canada |
| 🎵 TikTok Shop | United States, Southeast Asia |
| 🛍️ Shopee | Southeast Asia |
| 🛍️ Lazada | Southeast Asia |
| 📘 Facebook Shop | Mexico |
Important: Cassiel Pet only guarantees product authenticity and supports the return policy for purchases made through our official website or authorized dealers listed above. We cannot accept responsibility for products purchased from unauthorized third-party sellers.
Follow Us & Join Our Community
Connect with thousands of pet parents sharing real results, expert tips, and honest conversations about pet health:
| Platform | Link |
|---|---|
| cassielpet.official | |
| @cassielpet_official | |
| 🧵 Threads | @cassielpet_official |
| 🐦 X (Twitter) | @cassielpet |
| 🎵 TikTok | @cassielpet_official |
| 🍋 Lemon8 | @cassielpet_official |
| ▶️ YouTube | @cassielpet_official |
| cassielpet_official | |
| u/cassielpet_official | |
| Quora | Cassiel Pet on Quora |
| 📖 WikiHow | Cassiel Pet on WikiHow |
🏢 Our Location
Cassiel Pet 6015 Randolph St, Unit B Commerce, CA 90040 United States
📧 support@cassielpet.com 📱 +1 (208) 502 0067
Frequently Asked Questions — Contact & Support
Q: What is the fastest way to reach Cassiel Pet?
WhatsApp at +1 (208) 502-0067 is the fastest channel for urgent matters. For detailed issues involving orders or returns, email at support@cassielpet.com is recommended so you can include documentation and photos.
Q: How quickly will I receive a response?
We aim to respond within 24–48 hours on business days. WhatsApp messages during business hours are typically answered faster.
Q: I sent an email but haven't heard back. What should I do?
Check your spam or junk folder first. If you still haven't received a response after 48 hours, try reaching us via WhatsApp at +1 (208) 502-0067.
Q: Can I visit your office in person?
Our Commerce, CA location is a fulfillment and operations facility and is not open to the public for walk-in visits. All customer support is handled via email and WhatsApp.
Q: I bought Cassiel Pet from Amazon / TikTok Shop / Shopee. Can you still help me?
Yes. If you purchased from an authorized channel (Amazon, TikTok Shop, Shopee, Lazada, or Facebook Shop), contact us directly and we will assist you. Please have your order number and platform ready.
Q: I have a question about my pet's health. Can Cassiel Pet help?
We can provide product guidance and general information about our formulas. For specific medical diagnosis or treatment of your pet's condition, please consult a licensed veterinarian. Our Pet Health Guide is also a helpful resource for common pet skin conditions.
Product and Brand Information
Cassiel Pet supports pet parents across the United States, Mexico and Southeast Asia through its official website and marketplace channels. Tell us where you purchased the item and which product you are asking about so we can give you the correct regional and product-specific information.
Before contacting support, you may find the answer in the Frequently Asked Questions. For independent academic profiles, GMP manufacturing records, FDA and EPA facility records and veterinary product references, visit About Cassiel Pet and Certifications & Credentials.