At Cassiel Pet, we are committed to providing a secure, clear, and transparent payment experience for our customers.
Accepted Payment Methods
cassielpet.com currently supports the following payment options:
- Shopify Payments
- Shop Pay
- PayPal
Available payment options will be displayed during checkout. All payments must be successfully authorized before an order can be processed.
Payment Currency
All orders placed on cassielpet.com are processed in U.S. Dollars (USD).
Our official online store currently accepts purchases in the United States only.
Payment Processing
Payments placed through cassielpet.com are securely processed through Shopify Payments, Shop Pay, or PayPal, depending on the payment method selected by the customer at checkout.
Cassiel Pet is jointly operated by:
- POLE CHOOSE INC.
- Hong Kong Hengxin Ruizhi Co., Limited
- Guangzhou Jichong Information Technology Co., Ltd.
Depending on the payment provider, transaction, or operational arrangement, payment or billing records may reference one of the above Cassiel Pet operating entities.
More information about our business structure is available in our Terms of Service.
Payment Security
Payments are processed through secure third-party payment platforms. Cassiel Pet does not directly store your complete credit or debit card information.
Shopify and PayPal use secure payment technologies to process transaction information during checkout.
When Will I Be Charged?
Your payment will be authorized and charged when your order is successfully placed.
If your payment cannot be authorized, your order may not be completed. Please check your billing information or select another available payment method.
Order Total
The final amount payable, including applicable discounts, taxes, and other charges, will be clearly displayed before you complete your order.
Cassiel Pet does not add hidden payment processing fees at checkout.
Pending or Duplicate Charges
In some cases, your bank, Shopify Payments, or PayPal may temporarily display a pending authorization after a payment attempt.
Pending authorizations are normally released automatically by the payment provider or financial institution. Processing times may vary depending on your bank or payment provider.
Refunds
Approved refunds will be returned to the original payment method used for the order.
After a refund is issued, additional processing time may be required by Shopify Payments, PayPal, or your financial institution before the funds appear in your account.
For full refund eligibility and procedures, please review our Refund & Return Policy.
Payment Support
If you experience a payment issue, please contact our customer service team and provide your order number and the email address used to place the order.
Email: support@cassielpet.com
Phone / WhatsApp: +1 (208) 502-0067
Official Store
For authentic Cassiel Pet products, current product information, official customer support, and applicable refund protection, we recommend purchasing directly from cassielpet.com or our authorized sales channels.